Your trust is important. Here's how we protect and use your data.
Fast Winner Hub is operated by Cadtree Limited, which includes all the casino brands listed below and affiliated entities (collectively, the “Group”). Through websites, apps, and other digital platforms (“Services”), the Group provides access to online gaming. This Privacy Policy outlines how we handle your personal information and describes the controls we apply to protect your privacy.
We are fully committed to respecting your rights and expectations regarding data privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data. Cadtree complies with applicable Canadian privacy laws, including the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) (together, the “Acts”).
This policy will help you understand:
By visiting our websites or using our Services, including by registering an account, you acknowledge that you have read and accepted the terms of this Privacy Policy.
Cadtree Limited operates the following online casino brands: Spin Casino, Ruby Fortune, Jackpots City, and Royal Vegas. These are collectively referred to as the “Group”.
Cadtree Limited (2031) is a company registered in Guernsey, with its registered office located at La Corvee House, La Corvee, Alderney, GY9 3TQ, Guernsey.
The company is authorized and licensed by the Alcohol and Gaming Commission of Ontario (AGCO) to operate its services under the iGaming Ontario (iGO) regulatory framework. License Number: OPIG1236392. Issued on: 23 June 2022.
As the legal owner and operator of the aforementioned brands, Cadtree Limited is responsible for ensuring that each brand complies with applicable regulations, including those related to data protection and player privacy.
Cadtree Limited collects, uses, and discloses personal information in accordance with Ontario Regulation 722/21 under the Alcohol and Gaming Commission of Ontario Act, the Freedom of Information and Protection of Privacy Act (FIPPA), and the Personal Information Protection and Electronic Documents Act (PIPEDA).
“Personal Information” refers to recorded data about an identifiable individual, as defined under FIPPA. We collect the following types of personal data depending on how you interact with our Services:
We also collect non-identifiable data (“Non-Personal Information”) through your interactions with our Services. This includes technical and aggregated usage details such as:
Any Non-Personal Information that is linked to your Personal Information will be treated as Personal Information for as long as the link remains.
The Services provided by Cadtree Limited are not intended for individuals under the age of 19, or for individuals who have not reached the legal age of consent for online gambling in their jurisdiction — whichever is higher ("Legally of Age"). If you do not meet the legal age requirement, you must not access, register for, or use the Services, nor should you submit any Personal Information to us.
We reserve the right to verify the age of any user and to take appropriate action if we discover that a user does not meet the minimum age requirement. If it is determined that Personal Information has been collected from someone not Legally of Age, we will promptly delete that information from our records.
If you believe that a minor has provided us with any Personal Information, we encourage you to contact us so we can take necessary steps in accordance with our policies and legal obligations.
Cadtree Limited uses the information it collects for a variety of operational, legal, and service-related purposes. These uses are designed to fulfill regulatory obligations, maintain platform integrity, and ensure a safe and personalized experience for all users. Specifically, we process your Personal Information to:
Each use of Personal Information is conducted in line with our legal obligations and internal policies to ensure compliance, transparency, and protection of user privacy.
Cadtree Limited and its affiliated companies (the “Group”) may use your Personal Information, such as name, email address, and contact number, to send you marketing communications. These communications may relate to Services provided by Cadtree, its brands, or its business affiliates (collectively, “Marketing Affiliates”) that are relevant to your activity or interests.
Marketing communications may be sent directly by us or by authorized third-party service providers acting on our behalf. These may include promotional emails, SMS messages, push notifications, or in-app content. Any such activity is conducted in accordance with applicable laws and with appropriate user consent.
You may update your communication preferences or unsubscribe from receiving promotional materials at any time. This can be done by contacting our support team or using unsubscribe links included in our messages. Please note that opting out of marketing messages will not affect service-related communications, such as account notices or legally required updates.
If you have chosen to download our mobile software, notification tools may be installed on your device. These tools may deliver updates, offers, or feature notices. If you do not wish to receive these notifications, you may disable them via your device settings or uninstall the relevant app.
All marketing practices are subject to Cadtree's internal controls and the applicable regulatory framework, including advertising rules governed by iGaming Ontario.
Cadtree Limited does not sell or rent your Personal Information. We only share it with third parties (“Recipients”) where it is necessary for the operation of our Services, legal compliance, or regulatory oversight. All information is shared in accordance with applicable privacy laws and under appropriate safeguards.
Personal Information may be disclosed to the following types of Recipients:
Information is only shared with these Recipients for the following purposes:
Each Recipient is contractually obligated to handle your Personal Information with strict confidentiality and to use it only for the purposes outlined above, subject to applicable data protection regulations.
As part of providing Services to users, Cadtree Limited may transfer your Personal Information to jurisdictions outside of Ontario. These transfers are necessary to support platform infrastructure, processing operations, and compliance activities that may be hosted or managed in other countries.
It is important to note that data protection laws in these other jurisdictions may not offer the same level of protection as those in Ontario or Canada. To safeguard your information, Cadtree implements legally recognized mechanisms such as contractual protections, including standard data protection clauses approved by regulatory authorities.
We also apply internal security measures and partner only with service providers who demonstrate adequate levels of data protection. Your Personal Information is only transferred when necessary and in accordance with applicable privacy laws, including the Freedom of Information and Protection of Privacy Act (FIPPA) and PIPEDA.
If you have any concerns about cross-border data transfers or believe your data has been handled improperly, you are encouraged to contact our support team or raise a concern through our official communication channels.
When you access or interact with our Services, Cadtree Limited and its authorized partners may use a range of tracking technologies such as cookies, scripts, web beacons, pixel tags, location-based services, and similar tools ("Tracking Technologies"). These are used to collect data about your usage, device, and preferences.
Tracking Technologies enable us to:
We may also authorize third parties to implement Tracking Technologies on our platforms to support analytics, fraud prevention, location verification, and service delivery. These third parties may collect information directly from your device, subject to their own privacy policies.
While using the Services, you may encounter links to third-party websites, applications, or services that are not operated or controlled by Cadtree Limited or its affiliates. These third-party services are provided for your convenience or may be integrated as part of certain features on our platform.
Please note that this Privacy Policy does not apply to any third-party services, and Cadtree assumes no responsibility for the privacy practices, terms of use, or content of such external platforms. Your use of third-party services is subject to their own policies, and we recommend that you carefully review them before providing any personal information or engaging with their features.
You acknowledge that you access third-party websites or services at your own discretion and assume full responsibility for any interaction. Cadtree shall not be held liable for any actions, omissions, or data handling practices by such third-party platforms.
If you create an account through our Services, Cadtree Limited retains your Personal Information for as long as your account remains active. In addition, we may retain your data for extended periods where required by law or regulation, including obligations under the applicable gaming framework, Know-Your-Customer (KYC) and Anti-Money Laundering (AML) requirements, and our Operator Agreement with iGaming Ontario.
We may also retain certain records as needed to comply with internal policies, legal processes, audits, or dispute resolution procedures. Retention periods are established in accordance with the nature of the data, the purpose for which it was collected, and applicable legal requirements.
If you wish to request the deletion of your Personal Information, you may contact us at [email protected]. Upon receiving your request, we will make reasonable efforts to evaluate and fulfill it, subject to any overriding regulatory, contractual, or legal obligations.
Under applicable data protection laws such as the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA), you are entitled to certain rights regarding your Personal Information.
These rights may include the ability to:
Please note that some rights may be limited due to regulatory, security, or legal compliance obligations—such as those imposed by gaming laws or operational requirements under the Operator Agreement with iGaming Ontario.
To exercise your rights, you may contact us via email at [email protected]. We will respond in accordance with our legal obligations and within a reasonable timeframe.
If you are not satisfied with how your request is handled or believe your data rights have been violated, you have the right to escalate your concern to iGaming Ontario or the appropriate data protection authority. Cadtree will cooperate fully in the investigation and resolution of any complaints, in accordance with the Customer Care and Player Disputes Resolution policy (CCDR).
Cadtree Limited takes the security of your Personal Information seriously. We implement technical, administrative, and physical safeguards to help protect your data from unauthorized access, use, disclosure, alteration, or destruction.
Security practices in place include, but are not limited to:
Despite our efforts to safeguard your information, no system can be guaranteed to be fully secure. While we strive to use commercially acceptable means to protect your data, we cannot warrant absolute security or protection from all forms of unauthorized access.
In the event of a data breach involving your Personal Information that could result in significant harm, we will notify you in accordance with applicable legal requirements. We will also report the incident to the relevant regulatory bodies, including the Office of the Privacy Commissioner of Canada and iGaming Ontario, as required.
Protecting your Personal Information is a core priority at Cadtree Limited. We maintain and continually update a formal Incident Management Plan to respond effectively to any suspected or confirmed security events involving user data.
Our breach response process includes the following three phases:
Upon detection or notification of a potential incident, Cadtree coordinates with internal departments, system assurance teams, and key suppliers to assess the severity and scope of the event. Monitoring systems are heightened, and impacted networks are immediately reviewed.
We perform technical diagnostics to determine if any customer or system data has been compromised. This includes data integrity checks and analysis of failed transactions or unauthorized activity. If affected, game session and financial data are sanitized and restored using validated recovery procedures. All assets are reviewed to meet security requirements before resuming full service.
Affected users are notified through appropriate channels such as email or platform messaging. Notifications include an explanation of what occurred, what data was affected, and recommendations for safeguarding your account. Cadtree also reports qualifying incidents to regulators, including iGaming Ontario and the Office of the Privacy Commissioner of Canada, and provides full support for investigations and compliance audits.
While no system can guarantee complete immunity from security risks, Cadtree is committed to acting promptly, transparently, and responsibly in the event of a breach.
Cadtree Limited reserves the right to update or revise this Privacy Policy at any time. Updates may be made to reflect changes in legal requirements, regulatory guidance, operational practices, or enhancements to our Services.
In the event of material changes to the Privacy Policy, we will provide notice through the Services or via the email address associated with your account. Substantial updates will take effect seven (7) days after such notice is issued unless stated otherwise.
Your continued use of the Services following the effective date of any changes will be deemed acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your Personal Information.
If you have any questions or concerns regarding this Privacy Policy or the way your Personal Information is handled, you are welcome to contact our privacy team Contact Us.
If you are not satisfied with our response or believe that your privacy rights have not been adequately addressed, you may escalate your concern to iGaming Ontario or the Office of the Privacy Commissioner of Canada.
We value your trust and are committed to handling your Personal Information with transparency, care, and in full compliance with applicable law.